/* ═══════════════════════════════════════════════════════════════════
   Edapc IT Support V2 — Design System
   Dark Glassmorphism + Light Mode | Heebo | RTL/LTR
   ═══════════════════════════════════════════════════════════════════ */
@import url('https://fonts.googleapis.com/css2?family=Heebo:wght@300;400;500;600;700;800&display=swap');

/* ── Dark Mode Tokens (default) ──────────────────────────────────── */
:root {
  --bg-deep:      #0d0b1e;
  --bg-dark:      #151038;
  --bg-card:      #1c1547;
  --primary:      #231852;
  --primary-mid:  #2e2168;
  --accent:       #01e0b3;
  --accent-dim:   #00c49d;
  --accent-glow:  rgba(1,224,179,.2);
  --accent-soft:  rgba(1,224,179,.08);

  --t1: #f0eeff;
  --t2: #a89fd4;
  --t3: #6b5fa8;
  --border:       rgba(255,255,255,.07);
  --border-a:     rgba(1,224,179,.25);

  --clr-critical: #ff4d6d;
  --clr-high:     #ff8c42;
  --clr-medium:   #ffd166;
  --clr-low:      #06d6a0;
  --clr-open:     #01e0b3;
  --clr-in_progress: #7c6fe8;
  --clr-pending:  #ffd166;
  --clr-resolved: #06d6a0;
  --clr-closed:   #6b5fa8;
  --clr-whatsapp: #25d366;

  --glass:    rgba(28,21,71,.65);
  --blur:     blur(16px);
  --r-sm: 6px; --r-md: 10px; --r-lg: 14px; --r-xl: 20px;
  --sh-sm: 0 2px 8px rgba(0,0,0,.3);
  --sh-md: 0 4px 20px rgba(0,0,0,.4);
  --sh-lg: 0 8px 40px rgba(0,0,0,.5);
  --sh-a:  0 0 24px rgba(1,224,179,.2);
  --sidebar-w: 256px;
  --header-h:  60px;
  --tr: .18s cubic-bezier(.4,0,.2,1);

  /* Input */
  --input-bg:     rgba(28,21,71,.5);
  --input-border: rgba(255,255,255,.1);
  --input-focus:  rgba(1,224,179,.35);
  --input-text:   #f0eeff;
  --input-ph:     #6b5fa8;

  /* Scrollbar */
  --scroll-track: transparent;
  --scroll-thumb: var(--primary-mid);
}

/* ── Light Mode Tokens ───────────────────────────────────────────── */
[data-theme="light"] {
  --bg-deep:     #f4f3fb;
  --bg-dark:     #eae8f5;
  --bg-card:     #ffffff;
  --primary:     #eae8f5;
  --primary-mid: #d5d0f0;
  --accent:      #008f73;
  --accent-dim:  #007a62;
  --accent-glow: rgba(0,143,115,.15);
  --accent-soft: rgba(0,143,115,.07);

  --t1: #1a1535;
  --t2: #4a4070;
  --t3: #9890c0;
  --border:   rgba(0,0,0,.08);
  --border-a: rgba(0,143,115,.3);

  --glass:   rgba(255,255,255,.85);
  --blur:    blur(12px);
  --sh-sm:   0 1px 4px rgba(0,0,0,.08);
  --sh-md:   0 3px 12px rgba(0,0,0,.1);
  --sh-lg:   0 6px 28px rgba(0,0,0,.12);
  --sh-a:    0 0 16px rgba(0,143,115,.15);

  --input-bg:     #ffffff;
  --input-border: rgba(0,0,0,.12);
  --input-focus:  rgba(0,143,115,.3);
  --input-text:   #1a1535;
  --input-ph:     #9890c0;

  --scroll-thumb: #c5c0e0;
}

/* ── Reset ───────────────────────────────────────────────────────── */
*,*::before,*::after { box-sizing: border-box; margin: 0; padding: 0 }
html { font-size: 16px; scroll-behavior: smooth }
body {
  font-family: 'Heebo', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  background: var(--bg-deep);
  color: var(--t1);
  min-height: 100vh;
  line-height: 1.6;
  overflow-x: hidden;
  transition: background .3s, color .3s;
}
body.ltr { direction: ltr }
body.rtl { direction: rtl }
body:not([data-theme="light"])::before {
  content: '';
  position: fixed; inset: 0;
  background:
    radial-gradient(ellipse 80% 60% at 10% 20%, rgba(35,24,82,.7) 0%, transparent 60%),
    radial-gradient(ellipse 60% 50% at 90% 80%, rgba(1,224,179,.05) 0%, transparent 55%);
  pointer-events: none; z-index: 0;
}
a { text-decoration: none; color: inherit }
::-webkit-scrollbar { width: 4px; height: 4px }
::-webkit-scrollbar-track { background: var(--scroll-track) }
::-webkit-scrollbar-thumb { background: var(--scroll-thumb); border-radius: 99px }
::-webkit-scrollbar-thumb:hover { background: var(--accent) }

/* ── App Shell ───────────────────────────────────────────────────── */
.app-shell { display: flex; min-height: 100vh; position: relative; z-index: 1 }
#app { width: 100%; display: flex; flex-direction: column }
.main { flex: 1; display: flex; flex-direction: column; min-width: 0 }

/* ── Sidebar ─────────────────────────────────────────────────────── */
.sidebar {
  width: var(--sidebar-w);
  min-height: 100vh;
  background: linear-gradient(180deg, rgba(21,16,56,.97) 0%, rgba(13,11,30,.99) 100%);
  border-inline-end: 1px solid var(--border);
  display: flex; flex-direction: column;
  position: sticky; top: 0; height: 100vh;
  overflow-y: auto; flex-shrink: 0;
  transition: transform .25s;
}
[data-theme="light"] .sidebar {
  background: linear-gradient(180deg, #231852 0%, #1a1040 100%);
  border-color: rgba(0,0,0,.12);
}
.sidebar-logo {
  padding: 20px 18px 14px;
  display: flex; align-items: center; gap: 10px;
  border-bottom: 1px solid rgba(255,255,255,.08);
}
.logo-icon {
  width: 38px; height: 38px; border-radius: var(--r-md);
  background: linear-gradient(135deg, var(--accent), #00a8a8);
  display: flex; align-items: center; justify-content: center;
  box-shadow: var(--sh-a); flex-shrink: 0;
}
.logo-icon svg { color: #1a1035 }
.logo-text h2 { font-size: 14px; font-weight: 700; color: #f0eeff; line-height: 1.2 }
.logo-text span { font-size: 10px; color: var(--accent); font-weight: 500; letter-spacing: .08em }

.sidebar-nav { flex: 1; padding: 12px 10px; display: flex; flex-direction: column; gap: 1px }
.nav-label {
  font-size: 9px; font-weight: 700; letter-spacing: .12em;
  color: rgba(255,255,255,.3); text-transform: uppercase; padding: 10px 8px 4px;
}
.nav-item {
  display: flex; align-items: center; gap: 10px;
  padding: 9px 10px; border-radius: var(--r-md);
  color: rgba(255,255,255,.55); font-size: 13px; font-weight: 500;
  transition: all var(--tr); cursor: pointer;
  border: 1px solid transparent; position: relative;
}
.nav-item:hover { background: rgba(1,224,179,.08); color: rgba(255,255,255,.9) }
.nav-item.active { background: rgba(1,224,179,.1); color: var(--accent); border-color: rgba(1,224,179,.2) }
.nav-item.active::before {
  content: ''; position: absolute; inset-inline-end: 0; top: 50%;
  transform: translateY(-50%); width: 3px; height: 55%;
  background: var(--accent); border-radius: 99px;
}
.nav-item svg { width: 16px; height: 16px; flex-shrink: 0 }
.nav-badge {
  margin-inline-start: auto; background: var(--clr-critical); color: #fff;
  font-size: 9px; font-weight: 700; min-width: 16px; height: 16px;
  border-radius: 99px; display: flex; align-items: center;
  justify-content: center; padding: 0 4px;
}
.nav-badge.green  { background: var(--clr-whatsapp) }
.nav-badge.orange { background: var(--clr-high) }
.nav-badge.purple { background: var(--clr-in_progress) }

.sidebar-bottom { padding: 12px 10px; border-top: 1px solid rgba(255,255,255,.07); display: flex; flex-direction: column; gap: 8px }
.agent-card {
  display: flex; align-items: center; gap: 10px; padding: 8px 10px;
  border-radius: var(--r-md); background: rgba(1,224,179,.06); border: 1px solid rgba(1,224,179,.15);
}
.agent-card .av {
  width: 32px; height: 32px; border-radius: 50%;
  background: linear-gradient(135deg, var(--primary-mid), var(--accent));
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; flex-shrink: 0; color: #fff;
  overflow: hidden;
}
.agent-card .av img { width: 100%; height: 100%; object-fit: cover }
.agent-card .info { flex: 1; min-width: 0 }
.agent-card .info .name { font-size: 12px; font-weight: 600; color: #f0eeff; white-space: nowrap; overflow: hidden; text-overflow: ellipsis }
.agent-card .info .role { font-size: 10px; color: var(--accent) }
.agent-card .logout { color: rgba(255,255,255,.3); cursor: pointer; transition: color var(--tr) }
.agent-card .logout:hover { color: var(--clr-critical) }
.agent-card .logout svg { width: 14px }
.wa-status {
  display: flex; align-items: center; gap: 8px; padding: 7px 10px;
  border-radius: var(--r-md); background: rgba(37,211,102,.07); border: 1px solid rgba(37,211,102,.18);
}
.wa-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--clr-whatsapp); animation: pulse 2s infinite; flex-shrink: 0 }
@keyframes pulse { 0%,100%{opacity:1;transform:scale(1)} 50%{opacity:.6;transform:scale(.85)} }
.wa-status span { font-size: 11px; color: #4ade7b; font-weight: 500 }

/* ── Topbar ──────────────────────────────────────────────────────── */
.topbar {
  height: var(--header-h); display: flex; align-items: center; gap: 12px;
  padding: 0 24px;
  background: rgba(13,11,30,.85); backdrop-filter: var(--blur);
  border-bottom: 1px solid var(--border);
  position: sticky; top: 0; z-index: 50;
  transition: background .3s;
}
[data-theme="light"] .topbar {
  background: rgba(255,255,255,.92);
}
.topbar-title { font-size: 16px; font-weight: 700; color: var(--t1); flex: 1; white-space: nowrap }
.search-box {
  display: flex; align-items: center; gap: 8px;
  background: var(--input-bg); border: 1px solid var(--input-border);
  border-radius: var(--r-lg); padding: 7px 12px; width: 260px;
  transition: border-color var(--tr);
}
.search-box:focus-within { border-color: var(--input-focus); box-shadow: 0 0 0 3px var(--accent-soft) }
.search-box input { flex: 1; background: none; border: none; outline: none; color: var(--input-text); font-family: inherit; font-size: 13px }
.search-box input::placeholder { color: var(--input-ph) }
.search-box svg { color: var(--t3); width: 14px; flex-shrink: 0 }
.topbar-actions { display: flex; align-items: center; gap: 8px }

/* Theme + Lang toggles */
.btn-toggle {
  width: 34px; height: 34px; border-radius: var(--r-md);
  background: var(--glass); border: 1px solid var(--border);
  color: var(--t2); display: flex; align-items: center; justify-content: center;
  cursor: pointer; transition: all var(--tr); flex-shrink: 0; font-size: 13px; font-weight: 600;
}
.btn-toggle:hover { border-color: var(--border-a); color: var(--accent) }

/* ── Buttons ─────────────────────────────────────────────────────── */
.btn-icon {
  width: 34px; height: 34px; border-radius: var(--r-md);
  background: var(--glass); border: 1px solid var(--border);
  color: var(--t2); display: flex; align-items: center; justify-content: center;
  cursor: pointer; transition: all var(--tr); position: relative; flex-shrink: 0;
}
.btn-icon:hover { border-color: var(--border-a); color: var(--accent) }
.btn-icon svg { width: 15px }
.notif-dot {
  position: absolute; top: 5px; inset-inline-end: 5px;
  width: 6px; height: 6px; background: var(--clr-critical);
  border-radius: 50%; border: 1.5px solid var(--bg-deep);
}

.btn-primary {
  display: inline-flex; align-items: center; gap: 7px; padding: 8px 16px;
  border-radius: var(--r-md); background: var(--accent); color: var(--primary);
  font-family: inherit; font-size: 13px; font-weight: 700;
  border: none; cursor: pointer; transition: all var(--tr); box-shadow: var(--sh-a);
  white-space: nowrap;
}
.btn-primary:hover { background: var(--accent-dim); transform: translateY(-1px); box-shadow: 0 0 28px var(--accent-glow) }
.btn-primary:active { transform: translateY(0) }
.btn-primary svg { width: 14px }
.btn-primary:disabled { opacity: .55; cursor: not-allowed; transform: none }

.btn-secondary {
  display: inline-flex; align-items: center; gap: 7px; padding: 7px 14px;
  border-radius: var(--r-md); background: transparent; color: var(--t2);
  font-family: inherit; font-size: 13px; font-weight: 500;
  border: 1px solid var(--border); cursor: pointer; transition: all var(--tr);
}
.btn-secondary:hover { border-color: var(--border-a); color: var(--accent); background: var(--accent-soft) }
.btn-secondary svg { width: 14px }

.btn-danger {
  display: inline-flex; align-items: center; gap: 7px; padding: 7px 14px;
  border-radius: var(--r-md); background: rgba(255,77,109,.1); color: var(--clr-critical);
  font-family: inherit; font-size: 13px; font-weight: 600;
  border: 1px solid rgba(255,77,109,.25); cursor: pointer; transition: all var(--tr);
}
.btn-danger:hover { background: rgba(255,77,109,.2) }
.btn-danger svg { width: 14px }

.btn-sm { padding: 5px 10px; font-size: 12px }
.btn-sm svg { width: 12px }

/* ── Page Layout ─────────────────────────────────────────────────── */
.page-content { flex: 1; padding: 24px; display: flex; flex-direction: column; gap: 20px }
.back-link { display: inline-flex; align-items: center; gap: 7px; color: var(--t2); font-size: 13px; transition: color var(--tr); margin-bottom: 8px }
.back-link:hover { color: var(--accent) }
.back-link svg { width: 15px }
.page-header { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap }
.page-title { font-size: 20px; font-weight: 800; color: var(--t1) }
.page-title span { font-size: 13px; font-weight: 400; color: var(--t3); margin-inline-start: 8px }

/* ── Stats Grid ──────────────────────────────────────────────────── */
.stats-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(155px, 1fr)); gap: 14px }
.stat-card {
  background: var(--glass); backdrop-filter: var(--blur);
  border: 1px solid var(--border); border-radius: var(--r-lg);
  padding: 18px; position: relative; overflow: hidden;
  transition: transform var(--tr), border-color var(--tr), box-shadow var(--tr);
  cursor: default;
}
.stat-card:hover { transform: translateY(-2px); border-color: var(--border-a); box-shadow: var(--sh-md) }
.stat-card::before {
  content: ''; position: absolute; top: 0; left: 0; right: 0; height: 2px;
  background: var(--card-clr, var(--accent));
}
.stat-card.c-critical  { --card-clr: var(--clr-critical) }
.stat-card.c-high      { --card-clr: var(--clr-high) }
.stat-card.c-purple    { --card-clr: var(--clr-in_progress) }
.stat-card.c-success   { --card-clr: var(--clr-low) }
.stat-card.c-warning   { --card-clr: var(--clr-medium) }
.stat-card.c-wa        { --card-clr: var(--clr-whatsapp) }
.stat-icon {
  width: 36px; height: 36px; border-radius: var(--r-md);
  background: var(--accent-soft); display: flex; align-items: center;
  justify-content: center; margin-bottom: 12px; color: var(--card-clr, var(--accent));
}
.stat-icon svg { width: 18px }
.stat-value { font-size: 28px; font-weight: 800; color: var(--t1); line-height: 1; margin-bottom: 3px }
.stat-label { font-size: 12px; color: var(--t2); font-weight: 500 }

/* ── Panels ──────────────────────────────────────────────────────── */
.panel {
  background: var(--glass); backdrop-filter: var(--blur);
  border: 1px solid var(--border); border-radius: var(--r-xl); overflow: hidden;
}
.panel-header {
  padding: 16px 20px; display: flex; align-items: center;
  justify-content: space-between; gap: 12px;
  border-bottom: 1px solid var(--border); background: rgba(0,0,0,.1); flex-wrap: wrap;
}
[data-theme="light"] .panel-header { background: rgba(0,0,0,.02) }
.panel-title { font-size: 14px; font-weight: 700; color: var(--t1) }
.panel-actions { display: flex; align-items: center; gap: 8px }

/* ── Tables ──────────────────────────────────────────────────────── */
.tbl { width: 100%; border-collapse: collapse }
.tbl thead th {
  padding: 11px 16px; text-align: inherit; font-size: 10px; font-weight: 700;
  letter-spacing: .08em; text-transform: uppercase; color: var(--t3);
  background: rgba(0,0,0,.18); border-bottom: 1px solid var(--border); white-space: nowrap;
}
[data-theme="light"] .tbl thead th { background: rgba(0,0,0,.03) }
.tbl tbody tr { border-bottom: 1px solid var(--border); transition: background var(--tr); cursor: pointer }
.tbl tbody tr:last-child { border-bottom: none }
.tbl tbody tr:hover { background: rgba(1,224,179,.03) }
[data-theme="light"] .tbl tbody tr:hover { background: rgba(0,143,115,.04) }
.tbl tbody td { padding: 12px 16px; font-size: 13px; vertical-align: middle; color: var(--t1) }
.tbl-num { font-family: monospace; font-size: 12px; color: var(--accent); font-weight: 600 }

/* ── Badges ──────────────────────────────────────────────────────── */
.badge {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 2px 8px; border-radius: 99px; font-size: 11px; font-weight: 600; white-space: nowrap;
}
.badge::before { content: ''; width: 5px; height: 5px; border-radius: 50%; background: currentColor; flex-shrink: 0 }
.badge-critical  { color: var(--clr-critical);    background: rgba(255,77,109,.1) }
.badge-high      { color: var(--clr-high);         background: rgba(255,140,66,.1) }
.badge-medium    { color: var(--clr-medium);       background: rgba(255,209,102,.1) }
.badge-low       { color: var(--clr-low);          background: rgba(6,214,160,.1) }
.badge-open      { color: var(--clr-open);         background: rgba(1,224,179,.1) }
.badge-in_progress{ color: var(--clr-in_progress); background: rgba(124,111,232,.1) }
.badge-pending   { color: var(--clr-medium);       background: rgba(255,209,102,.1) }
.badge-resolved  { color: var(--clr-resolved);     background: rgba(6,214,160,.1) }
.badge-escalated { color: var(--clr-critical);     background: rgba(255,77,109,.12); border: 1px solid rgba(255,77,109,.2) }

/* ── SLA Bar ─────────────────────────────────────────────────────── */
.sla-bar { display: flex; flex-direction: column; gap: 4px; min-width: 90px }
.sla-track { height: 4px; border-radius: 99px; background: rgba(255,255,255,.08); overflow: hidden }
[data-theme="light"] .sla-track { background: rgba(0,0,0,.08) }
.sla-fill { height: 100%; border-radius: 99px; transition: width .4s }
.sla-fill.ok     { background: var(--clr-low) }
.sla-fill.warn   { background: var(--clr-medium) }
.sla-fill.breach { background: var(--clr-critical) }
.sla-label { font-size: 10px; color: var(--t3) }

/* ── Filters ─────────────────────────────────────────────────────── */
.filters { display: flex; align-items: center; gap: 8px; flex-wrap: wrap }
.filter-select {
  background: var(--input-bg); border: 1px solid var(--input-border);
  color: var(--input-text); border-radius: var(--r-md); padding: 6px 10px;
  font-family: inherit; font-size: 12px; cursor: pointer; outline: none;
  transition: border-color var(--tr);
}
.filter-select:focus { border-color: var(--input-focus) }
.filter-sep { width: 1px; height: 20px; background: var(--border) }

/* ── Forms ───────────────────────────────────────────────────────── */
.form-group { display: flex; flex-direction: column; gap: 5px }
.form-label { font-size: 12px; font-weight: 600; color: var(--t2) }
.form-label span { color: var(--clr-critical) }
.form-input, .form-select, .form-textarea {
  background: var(--input-bg); border: 1px solid var(--input-border);
  border-radius: var(--r-md); padding: 9px 12px; color: var(--input-text);
  font-family: inherit; font-size: 13px; outline: none; width: 100%;
  transition: border-color var(--tr), box-shadow var(--tr);
}
.form-input:focus, .form-select:focus, .form-textarea:focus {
  border-color: var(--input-focus); box-shadow: 0 0 0 3px var(--accent-soft);
}
.form-input::placeholder, .form-textarea::placeholder { color: var(--input-ph) }
.form-textarea { min-height: 90px; resize: vertical; line-height: 1.5 }
.form-select { cursor: pointer }
.form-error { font-size: 11px; color: var(--clr-critical) }
.form-hint  { font-size: 11px; color: var(--t3) }
.g2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px }
.g3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 14px }

/* ── Modals ──────────────────────────────────────────────────────── */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,.65);
  display: none; align-items: center; justify-content: center;
  z-index: 100; padding: 20px; backdrop-filter: blur(4px);
}
.modal-overlay.open { display: flex }
.modal {
  background: var(--bg-card); border: 1px solid var(--border);
  border-radius: var(--r-xl); width: 100%; max-width: 520px;
  max-height: 90vh; overflow-y: auto;
  animation: modal-in .2s ease-out;
  box-shadow: var(--sh-lg);
}
.modal-lg { max-width: 680px }
.modal-xl { max-width: 860px }
@keyframes modal-in { from { opacity:0; transform:scale(.96) translateY(8px) } to { opacity:1; transform:none } }
.modal-header {
  padding: 18px 20px 14px; display: flex; align-items: center;
  justify-content: space-between; border-bottom: 1px solid var(--border);
}
.modal-title { display: flex; align-items: center; gap: 10px; font-size: 15px; font-weight: 700; color: var(--t1) }
.modal-title svg { width: 18px; color: var(--accent) }
.modal-close { background: none; border: none; color: var(--t3); cursor: pointer; transition: color var(--tr); padding: 2px }
.modal-close:hover { color: var(--clr-critical) }
.modal-close svg { width: 18px }
.modal-body { padding: 20px; display: flex; flex-direction: column; gap: 14px }
.modal-footer { padding: 14px 20px; border-top: 1px solid var(--border); display: flex; align-items: center; justify-content: flex-end; gap: 8px }

/* ── Tabs ────────────────────────────────────────────────────────── */
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--border); padding: 0 4px }
.tab {
  padding: 10px 16px; font-size: 13px; font-weight: 600; color: var(--t2);
  cursor: pointer; border-bottom: 2px solid transparent; transition: all var(--tr);
  white-space: nowrap; margin-bottom: -1px;
}
.tab:hover { color: var(--t1) }
.tab.active { color: var(--accent); border-bottom-color: var(--accent) }
.tab-content { display: none }
.tab-content.active { display: block }

/* ── Chat Messages ───────────────────────────────────────────────── */
.messages { display: flex; flex-direction: column; gap: 12px; padding: 16px }
.msg { display: flex; flex-direction: column; gap: 4px; max-width: 85% }
.msg.agent   { align-self: flex-start }
.msg.customer{ align-self: flex-end; align-items: flex-end }
.msg.system  { align-self: center; max-width: 100% }
.msg.internal { align-self: flex-start }
.msg-bubble {
  padding: 10px 14px; border-radius: var(--r-lg); font-size: 13px;
  line-height: 1.55; word-break: break-word;
}
.msg.agent   .msg-bubble { background: var(--glass); border: 1px solid var(--border) }
.msg.customer .msg-bubble { background: var(--accent-soft); border: 1px solid var(--border-a); color: var(--t1) }
.msg.system  .msg-bubble { background: rgba(0,0,0,.15); font-size: 11px; color: var(--t3); border-radius: 99px; padding: 4px 12px; text-align: center }
.msg.internal .msg-bubble { background: rgba(255,209,102,.08); border: 1px solid rgba(255,209,102,.2); color: var(--t1) }
.msg-meta { font-size: 11px; color: var(--t3); display: flex; align-items: center; gap: 6px }
.internal-tag { font-size: 10px; color: var(--clr-medium); background: rgba(255,209,102,.1); padding: 1px 6px; border-radius: 99px }

/* ── Time Entry ──────────────────────────────────────────────────── */
.time-entry {
  display: flex; align-items: center; justify-content: space-between;
  padding: 10px 14px; border-radius: var(--r-md);
  background: var(--accent-soft); border: 1px solid var(--border);
  font-size: 13px;
}
.time-total { font-size: 22px; font-weight: 800; color: var(--accent) }

/* ── Toasts ──────────────────────────────────────────────────────── */
#toast-container {
  position: fixed; bottom: 20px; inset-inline-end: 20px;
  display: flex; flex-direction: column; gap: 8px; z-index: 9999; pointer-events: none;
}
.toast {
  display: flex; align-items: center; gap: 10px; padding: 12px 16px;
  border-radius: var(--r-md); font-size: 13px; font-weight: 500;
  max-width: 320px; pointer-events: all;
  animation: toast-in .25s ease-out, toast-out .3s ease-in 3.2s forwards;
  box-shadow: var(--sh-lg);
}
.toast.success { background: rgba(6,214,160,.15); border: 1px solid rgba(6,214,160,.3); color: var(--clr-low) }
.toast.error   { background: rgba(255,77,109,.15); border: 1px solid rgba(255,77,109,.3); color: var(--clr-critical) }
.toast.info    { background: rgba(1,224,179,.1);   border: 1px solid rgba(1,224,179,.2);  color: var(--accent) }
.toast.warning { background: rgba(255,209,102,.1); border: 1px solid rgba(255,209,102,.2);color: var(--clr-medium) }
@keyframes toast-in  { from{opacity:0;transform:translateX(20px)} to{opacity:1;transform:none} }
@keyframes toast-out { to{opacity:0;transform:translateX(20px)} }
.toast svg { width: 16px; flex-shrink: 0 }

/* ── Loading ─────────────────────────────────────────────────────── */
.spinner {
  width: 20px; height: 20px; border-radius: 50%;
  border: 2px solid var(--border); border-top-color: var(--accent);
  animation: spin .7s linear infinite; flex-shrink: 0;
}
@keyframes spin { to { transform: rotate(360deg) } }
.loading-state {
  display: flex; align-items: center; justify-content: center;
  gap: 12px; padding: 40px; color: var(--t3); font-size: 14px;
}
.empty-state {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  gap: 12px; padding: 60px 20px; color: var(--t3); text-align: center;
}
.empty-state svg { width: 48px; opacity: .35 }
.empty-state h3 { font-size: 15px; font-weight: 600; color: var(--t2) }
.empty-state p  { font-size: 13px }

/* ── Login Page ──────────────────────────────────────────────────── */
.login-shell {
  min-height: 100vh; display: flex; align-items: center; justify-content: center;
  padding: 20px;
  background: var(--bg-deep);
}
.login-card {
  width: 100%; max-width: 400px;
  background: var(--glass); backdrop-filter: var(--blur);
  border: 1px solid var(--border); border-radius: var(--r-xl);
  padding: 40px 36px; animation: modal-in .3s ease-out;
  box-shadow: var(--sh-lg);
}
.login-logo { display: flex; align-items: center; gap: 12px; margin-bottom: 28px }
.login-logo .logo-icon { width: 46px; height: 46px }
.login-logo h1 { font-size: 22px; font-weight: 800; color: var(--t1) }
.login-logo span { font-size: 12px; color: var(--accent); display: block }
.login-divider { height: 1px; background: var(--border); margin: 18px 0 }
.login-2fa { text-align: center }
.otp-inputs { display: flex; justify-content: center; gap: 10px; margin: 16px 0 }
.otp-digit {
  width: 44px; height: 52px; border-radius: var(--r-md);
  background: var(--input-bg); border: 1px solid var(--input-border);
  font-size: 22px; font-weight: 700; text-align: center; color: var(--input-text);
  outline: none; transition: border-color var(--tr), box-shadow var(--tr);
}
.otp-digit:focus { border-color: var(--input-focus); box-shadow: 0 0 0 3px var(--accent-soft) }

/* ── Pagination ──────────────────────────────────────────────────── */
.pagination { display: flex; align-items: center; gap: 6px; justify-content: center; padding: 16px }
.page-btn {
  min-width: 32px; height: 32px; border-radius: var(--r-md); padding: 0 8px;
  background: var(--glass); border: 1px solid var(--border); color: var(--t2);
  font-family: inherit; font-size: 13px; cursor: pointer; transition: all var(--tr);
  display: flex; align-items: center; justify-content: center;
}
.page-btn:hover { border-color: var(--border-a); color: var(--accent) }
.page-btn.active { background: var(--accent-soft); border-color: var(--border-a); color: var(--accent); font-weight: 700 }
.page-btn:disabled { opacity: .35; cursor: not-allowed }

/* ── Ticket Detail ───────────────────────────────────────────────── */
.ticket-header { display: flex; flex-direction: column; gap: 10px }
.ticket-meta { display: flex; align-items: center; gap: 10px; flex-wrap: wrap }
.ticket-title { font-size: 18px; font-weight: 800; color: var(--t1) }
.detail-grid { display: grid; grid-template-columns: 1fr 320px; gap: 20px; align-items: start }
.detail-main { display: flex; flex-direction: column; gap: 16px }
.detail-side { display: flex; flex-direction: column; gap: 14px }

.info-card {
  background: var(--glass); backdrop-filter: var(--blur);
  border: 1px solid var(--border); border-radius: var(--r-lg);
  overflow: hidden;
}
.info-card-header {
  padding: 12px 16px; border-bottom: 1px solid var(--border);
  font-size: 12px; font-weight: 700; text-transform: uppercase;
  letter-spacing: .06em; color: var(--t3); background: rgba(0,0,0,.1);
}
.info-row { padding: 10px 16px; border-bottom: 1px solid var(--border); display: flex; flex-direction: column; gap: 2px }
.info-row:last-child { border-bottom: none }
.info-label { font-size: 11px; color: var(--t3) }
.info-value { font-size: 13px; color: var(--t1); font-weight: 500 }

/* ── Reply Box ───────────────────────────────────────────────────── */
.reply-box {
  background: var(--glass); backdrop-filter: var(--blur);
  border: 1px solid var(--border); border-radius: var(--r-xl);
  overflow: hidden;
}
.reply-toolbar {
  padding: 10px 14px; border-bottom: 1px solid var(--border);
  display: flex; align-items: center; gap: 8px;
}
.reply-type-btn {
  padding: 4px 12px; border-radius: 99px; font-size: 12px; font-weight: 600;
  cursor: pointer; border: 1px solid var(--border); color: var(--t2);
  background: transparent; transition: all var(--tr);
}
.reply-type-btn.active.public  { background: var(--accent-soft); border-color: var(--border-a); color: var(--accent) }
.reply-type-btn.active.internal{ background: rgba(255,209,102,.1); border-color: rgba(255,209,102,.25); color: var(--clr-medium) }
.reply-body { padding: 14px }
.reply-textarea { min-height: 80px; background: none; border: none; resize: vertical; font-family: inherit; font-size: 13px; color: var(--t1); width: 100%; outline: none; line-height: 1.55 }
.reply-textarea::placeholder { color: var(--input-ph) }
.reply-footer { padding: 10px 14px; border-top: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; gap: 10px }
.macro-select { background: var(--input-bg); border: 1px solid var(--input-border); border-radius: var(--r-md); padding: 5px 10px; color: var(--input-text); font-family: inherit; font-size: 12px; outline: none; max-width: 200px }

/* ── 2FA Setup ───────────────────────────────────────────────────── */
.qr-wrap { display: flex; justify-content: center; padding: 16px 0 }
.qr-wrap img { border-radius: var(--r-md); border: 3px solid var(--accent); box-shadow: var(--sh-a) }
.secret-box {
  background: var(--input-bg); border: 1px solid var(--input-border);
  border-radius: var(--r-md); padding: 10px 14px; font-family: monospace;
  font-size: 14px; letter-spacing: .1em; text-align: center; color: var(--accent);
  user-select: all; cursor: copy;
}

/* ── Responsive ──────────────────────────────────────────────────── */
@media (max-width: 900px) {
  .detail-grid { grid-template-columns: 1fr }
  .detail-side { order: -1 }
}
@media (max-width: 700px) {
  .sidebar { position: fixed; inset-block: 0; inset-inline-start: 0; z-index: 80; transform: translateX(-100%) }
  body.ltr .sidebar { transform: translateX(-100%) }
  body.rtl .sidebar { transform: translateX(100%) }
  .sidebar.open { transform: translateX(0) }
  .stats-grid { grid-template-columns: repeat(2, 1fr) }
  .g2,.g3 { grid-template-columns: 1fr }
  .search-box { width: 180px }
  .page-content { padding: 16px }
}
@media (max-width: 480px) {
  .stats-grid { grid-template-columns: 1fr 1fr }
  .topbar { padding: 0 14px }
}